Assessment Kit-BSBSS00127 Contact Centre Team Manager Skill Set

Assessment Kit-BSBSS00127 Contact Centre Team Manager Skill Set

$4,546.50

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Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:
  • Assessment Pack (Student)
  • Trainer Assessment Pack (Marking Guide)
  • Mapping for each unit of competency
  • Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:
  • Industry consultation
  • Robust validations
  • Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don't forget about our QUALITY ASSURANCE GUARANTEE!

Units of competency
BSBOPS404 Implement customer service strategies
BSBTWK502 Manage team effectiveness
SIRXCEG004 Create a customer-centric culture
BSBCMM412 Lead difficult conversations
* We can develop additional elective units that are not listed on request (Please contact us for further information).

For delivery timeframes on Pre-Order units and qualifications, please contact us at info@caqa.com.au or call us on 1800 266 160.

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