False Information & Defamation Policy

Policy on Legal Action Pertaining to False Information and Defamation


1. Introduction

CAQA is dedicated to maintaining a transparent, respectful, and mutually beneficial relationship with all clients and stakeholders. This policy outlines our stance and procedural approach towards taking legal action against individuals or entities spreading false information, engaging in defamatory activities, or undermining our reputation without providing us an opportunity to address and resolve their concerns.

2. Communication and Issue Resolution

a. Initial Communication: Clients and stakeholders are encouraged to communicate any concerns or issues directly to us before discussing them in a public forum or with third parties.

b. Contact Details: Concerns should be communicated through our official communication channel: info@caqa.com.au.

c. Resolution Opportunity: We are committed to investigating and resolving any issues or concerns raised by clients and stakeholders and request the opportunity to do so before matters are escalated or discussed externally. We ask for a minimum of 14 days to address your concerns thoroughly. This time frame allows us to engage with contractors and in-house developers/writers and subject matter experts, collaborate with our compliance and legal teams, conduct a comprehensive investigation, sort out all your concerns, and meticulously prepare and deliver our response to our valued clients.

3. Legal Action Against False Information and Defamation

a. Defamation and False Information: Spreading false information, engaging in defamatory activities, or making unfounded allegations against CAQA without allowing us the opportunity to address concerns is considered a serious violation of this policy.

b. Legal Recourse: We reserve the right to take legal action against any individual or entity that spreads false information, engages in defamatory activities, or undermines our reputation in the industry without first allowing us the opportunity to resolve their concerns.

4. Procedure for Addressing Concerns

a. Communication of Concerns: Clients should communicate their concerns, issues, or dissatisfaction directly to us via our official communication channel.

b. Providing Detailed Information: Clients should provide detailed information regarding their concerns, including any interactions with representatives of CAQA, to facilitate a thorough investigation.

c. Investigation and Resolution: We will conduct a comprehensive investigation into the concerns raised and strive to resolve them in a mutually satisfactory manner.

d. Legal Consideration: If concerns are communicated externally and damage our reputation without providing us an opportunity for resolution, legal action may be considered.

5. Legal Framework

We adhere to various Australian legislation, including but not limited to the Defamation Act, Competition and Consumer Act 2010 (CCA), Corporations Act 2001, Civil Dispute Resolution Act 2011, Uniform Civil Procedure Rules, Fair Work Act 2009, and Privacy Act 1988, along with various other State and Territory Legislation, to address claims and protect our reputation diligently and lawfully.

6. Conclusion

CAQA values open communication, transparency, and the resolution of issues in a cooperative and amicable manner. We encourage all clients and stakeholders to communicate directly with us regarding any concerns before discussing them externally. Legal action is considered a last resort and will be pursued in instances where false information or defamatory comments are disseminated without providing us an opportunity to address and resolve concerns.