Quality Assurance


At CAQA, we understand the importance of providing quality assurance for your training and assessment materials. That’s why we offer our customers a variety of resources, from text books and handouts to online courses and assessments, all designed to meet or exceed industry standards.

Our resources are designed to be fit for purpose, industry-relevant, and current, based on today’s regulatory expectations and environment. All of our materials are developed by subject matter experts and instructional designers, who consult with quality and compliance experts to make sure that everything is up to date and meets the latest industry standards.

Our comprehensive approach to quality assurance means that all of our resources are put through an external validation process, where they are checked for accuracy, clarity, and relevance. Not only does this ensure that our customers get the best possible materials, it also guarantees that they meet the expectations of official regulatory bodies.

At CAQA, we strive to provide our customers with quality assurance they can rely on. With our resources, you can be sure that your training and assessment materials are up to par with industry standards, giving you and your learners the best possible educational experience.

Plus, with our low prices, lifetime license, and updates included, you can be sure that you’re getting the most bang for your buck. So if you’re looking for quality assurance and reliable resources, look no further than CAQA Publications.

Audit Assistance 

The following factors determine the success of an audit:

  • Resource contextualization and customization based on the needs and requirements of your learner cohort.
  • Integrating your documented processes and systems with your provider's practices.
  • The resources were used in accordance with their intended purpose.
  • Clients' training and assessment strategies at audit clearly and appropriately describe the assessment and learner resources and their intended use.
  • Combined with the learners' resources, these resources are complete and comprehensive.

We include in the price of our resources our assistance to you in the audit process if the auditor finds that any of our resources, in the form supplied by CAQA Resources, fail to comply with any regulatory requirements. Our team will help you to comply with the auditor’s expectations and will rectify the resources if necessary in order to comply with the requirements.  Audits conducted by official regulatory bodies like ASQA are covered by this service.

We encourage you to contact us at info@caqa.com.au at least six days prior to your official regulatory audit if you have any concerns about our resources.

Non-compliance resulting from changes made to the original form of our resources is not included in the price of our resources.  Changing the design and integrity of the materials can result in audit problems, but we can help you solve these problems at our usual rates.

The audit report must be submitted to CAQA Resources as proof of the non-compliance found in any of our resources. Without the official audit report, we will not be able to assist you.  In order to give CAQA Resources ample time to complete rectifications, please submit your request as soon as possible after receiving your audit report.

As applicable, we have Service Agreements and End User Licence Agreements for our services.

For assessment tool resources and updates, we require a minimum of 15 business days' notice.

Call 1800 266 160 or send an email to info@caqa.com.au if you need assistance during the audit related to the product provided by CAQA. CAQA consultants can explain how these resources demonstrate compliance most of the time.

It is important to understand that in order to be eligible for the assistance, you must submit the audit report to CAQA Resources as proof of the findings of non-compliance of that tool. If a compliance assistance request is made without the official audit report, the request will not be considered for compliance assistance.

It is very important that you submit your request to claim the audit assistance as soon as possible after receiving the audit report to give CAQA Resources sufficient time to complete the rectifications required.

Note: Starting from the 1st July 2018, the ASQA will no longer provide an opportunity for rectification in certain audits if non-compliance is identified during the audit. In the absence of an opportunity to rectify, CAQA Resources will not be able to assist in the audit process. As a result of this change in ASQA process, initial RTO registrations may be affected and other kinds of regulatory audits may also be affected.


Frequently Asked Questions

Yes. All our resources include audit assistance. For more information, please visit https://caqaresources.com.au/pages/quality-assurance

If you receive a non-compliant outcome for a product that we have provided, please contact us as soon as possible and provide us with a copy of the audit feedback. If the issue arises from our resources in the form that we supplied them to you, we will assist you to overcome the objection, including helping you to explain how the resources do comply with regulatory requirements, or making necessary rectifications to the resources. If the issue arises from changes that you have made to the resources, any action will not be included in the price of the product, but, if you wish, we can help you at our usual rates.

  • Assessment information
  • Assessment tools such as:
  • Assessment plan template
  • Formative and summative assessments, activities, questions, and projects
  • Observation report
  • Third-party evidence collection agreement
  • Third-party evidence collection tool
  • Evidence summary sheet
  • Validation, mapping and unit information

    Yes. We do provide these resources at additional cost. These resources contain:

    • Learning material to support training
    • Pre-assessment tool
    • PowerPoint presentation
    • Session plans
    • Classroom notes

    Yes. We confirm our resources are most up-to-date as we regularly monitor training package updates so we’re first to market with RTO training materials and assessment tools that support changes to a unit of competency.

    Yes. You can customise them to meet the needs of your learner cohort and delivery mode. The training resources are provided in Microsoft Office files. All our resources are provided as unlocked copies. 


    Contact Us Today!
    If you’d like more information, or to request a Quick Quote please use the "Contact Form" below and one of our consultants will get back to you within one business day.
    Alternatively, you are welcome to contact us directly on

    1800 266 160

    2/10 Lawn Court, Craigieburn, VIC 3064

    We look forward to hearing from you and answering any questions you may have.